...hi, I need your help.
Over the last year our small family owned business has grown tremendously. This is due in fact that most of our new business has come from people like you spreading the word to people they know and meet. All we can say is a BIG THANK YOU.
Well as you know with any growth come new challenges. One of the things we had simply outgrown was our purchase and checkout process, or cart system. In the early days it did the job but honestly it was missing things that you and I both needed.
When you purchased a tag it was streamlined to let you do that one task and check out. But as we added more items that you could purchase (like owner tags, leashes, etc.) it wasn't very intuitive on how to add these additional items.
Another huge hole was how to send us your animal's photos. The default was emailing it to us but it was an extra step for you and made it hard on us to match the photos to your order.
Then there was, what should have been an automated task, of letting you know when your package shipped. Well we used PayPal's shipping system to create postage labels and although it is supposed to send you an email saying your order has shipped, unless you used a PayPal account to pay for the tags (most people just use their credit card) you never got this email. We filed all kinds of tickets with PayPal and they finally said "it's not a big enough problem for us to deal with" >:-(
Well we have literally spent more than 6 months and thousands of dollars to build a new store.
Here's where you come in -we just launched it and it's now live. We would love your feedback on the new store. It's still a work in progress and still has some polishing to do but we would love to get your feedback. Are there typos, items that need more pictures etc? Let us know!
So now when you add a tag to your cart you have the option to upload a photo right off your computer that is linked to your order when you checkout.
Has it shipped? You'll never have to ask us again because the new store let's you know when it's shipped..
You can now create an account that you can log into with a private password and check the status of your order any time.
If you go to http://www.servicedogtags.com it won't look any different - the reason we didn't change the front of our site was we have always believed that it's important to educate and qualify our customers. Obviously not all people meet the criteria for our products like you do.
But because you're a previous customer you get to sneak in the backdoor. Your VIP link is http://www.servicedogtag.com
Thanks again for your feedback
Spot
23503 Lutheran Cemetery Rd, Tomball, TX 77377, USA
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